When COVID-19 forced training & orientations to go virtual, Northwest Tank Lines was faced with a number of new challenges—one of them being how they were going to train their new truck drivers on how to virtually submit their billing paperwork. Submitting their billing is a crucial step: it’s how the drivers get paid and how their customers get billed.
Virginia Mihaljevich is the Administrative Supervisor at Northwest Tank Lines and part of her job is to conduct the paperwork module during the new truck driver orientation. One aspect of this orientation is training the drivers on how to use a smartphone app to scan and submit their billing paperwork digitally instead of physically.
Virginia would conduct this training in-person for every new cohort of drivers, and it was simple enough to demonstrate the software to a group of drivers, but when COVID-19 came along and made it unsafe for in-person training, Virginia had to train and demonstrate how the app worked virtually, which was much more challenging than doing it in-person.